FAQ

 

 

Hourhome Mural FAQ

 

 

Who are we?

 

Hourhome is the leading wall mural and wallpaper company in Asia. We are a Malaysia registered business entity in manufacturing and distribution of high quality wall mural, wallpaper and wall clock.

 

 

 

How do I place order?

 

Simply browse through our various mural categories or search your keywords from our million design gallery. You can also upload your own design and we’ll help you to create your own beautiful wall design.

Once you are happy you’ve found your design, select the choose button and you’re ready to go to Step 2 & 3, customise the design to fit your wall and check out to order your mural.

 

 

 

How long does it take for the ordered product to be delivered within Malaysia?

 

We will start processing your order within 24 hours after receiving your payment. It will take about 10 days for the order to be ready for delivery, and it will take another 1-2 days for the delivery (depends on your location).

 

We often do better! We always try and speed things up for you and make sure you get your wall as soon as possible – but we never skip our quality checks! To us, what you get is just as important as when you get it so please know that we will never rush the production of your purchase at the risk of delivering anything other than a perfect mural.

 

 

 

How do i know if my image is of a high enough quality to use on my wall?

 

First you can check our file size guide and uploading an image help page. If you’re still unsure just send it to us with details of your wall dimensions and we’ll be in touch with our recommendations. We recommend a minimum resolution of file size of 500kb in a .jpg, or png format.

 

 

  

Can a mural be cleaned?

 

No problem! Our materials are all wipeable and durable. To clean, lightly wash with a damp sponge. However don’t be too harsh, excessive scrubbing or harsh materials may damage the printed surface.

 

 

 

How long will my wall mural stay up?

 

It all depends on the surface you plan to apply it to. On a flat and smooth indoor wall, our wall murals will certainly last for years.

 

 

 

What methods of payment do you accept?

 

We accept Bank Transfer, Debit/Credit Card and Paypal.

 

 

 

Do you accept international orders?

 

Yes. We welcome international orders. Please email us or call if you have any specific questions.

  

 

 

I am interested in bulk order, or to join you as a distributor. Is there anything for me?

 

Sure! We think it is best for us to discuss on this over the phone directly. Please drop us an email with your contact number to mural@hourhome.com.my, and we will give you a call back shortly. Please be assured that special arrangement can be made to cater to your needs.

 

 

 

Still have any doubt?

 

Please feel free to drop us a message!

 

 

 

 

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